Terms of Use and Privacy Policy

Multiplan Empreendimentos Imobiliários S.A. ("Multiplan") establishes, under these Terms of Use and Privacy Policy, the conditions for the use of Multiplan’s and/or its enterprises’ websites and applications, through which user may access the services and contents made available by Multiplan and/or its enterprises.

  1. DEFINITIONS: For the purposes of these Terms of Use and Privacy Policy, the following terms are defined as follows:
    1. 1.1 Internet Protocol Address (IP Address): code attributed to a network terminal, so to allow its identification, defined pursuant to international standards.
    2. 1.2 Internet: a system composed by the set of logical protocols, structured at a global level for public and unlimited use, with the purpose of allowing the communication of data between terminals, by means of different networks.
    3. 1.3 Websites and/or applications: websites and applications of Multiplan and/or its enterprises, through which user accesses the services and contents made available by Multiplan and/or its enterprises.
    4. 1.4 Terminals: computers, notebooks, smartphones, tablets, wayfinding kiosks and any other device that connects to the Internet.
  2. ACCEPTANCE OF THE TERMS OF USE AND PRIVACY POLICY: By accessing the websites and/or applications, user fully agrees with and accepts the provisions of these Terms of Use and Privacy Policy.
  3. PRIVACY
    1. USER'S COLLECTED DATA: "Personal Information" refers to information about the user, upon which we may identify him/her. The kind of personal data that we may collect includes:
      1. Name, address, e-mail, telephone number and car registration;
      2. Information regarding the use of our enterprises by the users;
      3. Information about the use of our websites and/or applications by users (some information may be automatically collected, such as the IP protocol, unique telephone device identifier, type of browser, language of the browser and access hours);
      4. It is also possible to automatically collect the location of the user, provided such permit is active in his/her telephone device;
      5. Information about user's preferences, including brands and advertisements, as well as mouse clicks and items shared with third parties;
      6. Demographic information, such as age, gender, academic background, among others;
      7. Other information that users may provide to us while negotiating or interacting with Multiplan and/or its enterprises, including through third parties;
      8. Visitors' experience in our enterprises.
    2. MEANS TO COLLECT DATA FROM USERS: Multiplan and/or its enterprises may collect information from their users, through the following means:
      1. By means of the registration performed by user in the website and/or application;
      2. Through the use of cookies or another technology that allows the storage of information in relation to the user's browsing in the website and/or application;
      3. Whenever users visit the enterprises;
      4. Whenever users use the Wi-Fi network of the enterprises;
      5. Whenever users directly or indirectly interact with the enterprises (e.g. by telephone, e-mail, by using our services, participating in promotion campaigns and events carried out by the enterprises);
      6. Whenever users interact with the enterprises through third parties (e.g. partnering companies and social network platforms) and
      7. Through third parties (e.g. through market surveys);
      8. through "BLE Beacon" technology, cameras and/or other data capture devices.
      1. CONTENT SENT BY USERS: Some websites and/or applications may allow the submission and/or transmission of content by users, such as comments, messages, photos, audiovisual work, brands, distinctive signs, interviews, texts, etc. for disclosure in open content sections of the websites and/or applications. In this case, user declares to be aware and expressly agrees that the profile identification information, as well as any other content submitted and/or transmitted to the website and/or application may be accessed and seen by any other user, and Multiplan and/or its enterprises shall have no responsibility over such content.
    3. USE OF COLLECTED INFORMATION: User's information is collected, stored, treated, processed and used by Multiplan and/or its enterprises with the following purposes:
      1. To develop, maintain and enhance the resources and functions of the website and/or application;
      2. To enable the access and use of resources and functions of the website and/or application by users;
      3. To analyze the performance of the website and/or application, verify the browsing habits of users in the website and/or application, the form by which they have reached the website and/or application (for example, through links in other websites, web browsers or directly through the website address), assess the statistics related to the access number and use of the website and/or application, its resources and functions;
      4. To enhance user's browsing experience in the website and/or application;
      5. To enable the provision of customized services fit to users' needs, such as profile pages, updates, content and relevant advertisements;
      6. To enable the communication between users and Multiplan and/or its enterprises, including upon sending and receiving messages, such as e-mails, text messages (SMS) and push messages (customized messages automatically sent to clients' devices) among others;
      7. To identify the profile, habits and needs for potential service offers and strategies of Multiplan and/or its enterprises.
      1. Multiplan and its enterprises protect users' privacy and do not share their data and information with third parties, except upon consent from the relevant user, a judicial order, to with an obligation set forth in the applicable law and in the event described in item 3.2.1.
      2. User acknowledges and authorizes that their browsing registrations in the website and/or application are shared by Multiplan and/or its enterprises with their respective partners and/or contracted parties, in order to provide any services relating to the website and/or application, without the individual indication of the user that could enable his/her identification and for the purposes hereunder. The employees or third parties that make improper use of this information, violating this Privacy Policy, will be subject to the penalties set forth in the applicable legislation and in Multiplan's Code of Conduct.
      3. Even in the event that our users delete/remove their accounts in the website and/or application of Multiplan and/or its enterprises, Multiplan will still be allowed to keep users' personal data.
      4. User may disable cookies through the general setting option of his/her respective browser. However, by choosing to disable cookies, user acknowledges and recognizes that it may be possible that the website and/or application do not develop all of their functions.
    4. IMAGE
      1. In the event user considers that there are facts and circumstances that constitute an illicit activity in relation to the use of any content accessible through this website or application, and in particular, represent a violation to intellectual property, personality rights or otherwise, he/she must send a notice to Multiplan to the e-mail cid@multiplan.com.br, containing the following information:
        1. Personal information: name, address, telephone number and e-mail address of the claimant;
        2. Description of the alleged illicit activity that took place in the website or application and, whenever involving an alleged infringement of copyrights, an accurate and complete description of the protected content which was supposedly infringed; and
        3. Facts and/or circumstances that indicate that the use represents a violation of such rights;
      2. Multiplan reserves the right to remove, at its sole criteria and at any time, all website content, regardless of previous notice.
    5. THIRD PARTIES' LINKS: The websites and/or applications may contain links to third parties' website(s). User acknowledges and agrees that the existence of these links do not imply in the approval or sponsorship of third parties' website(s). User further recognizes to be subject to the Terms of Use and Privacy Policy of the relevant website(s).
  4. VIOLATIONS: User shall not practice the following actions, in reason or by means of the website and/or application:
    1. Practice of any illegal acts and/or violation of the legislation in force;
    2. Upload, submission and/or transmission of any content of erotic, pornographic, obscene, defamatory, slanderous nature, that incites the commitment of crimes, the use of drugs, the consume of alcohol or tobacco-related products, physical or moral violence;
    3. Upload, submission and/or transmission of any content that promotes or incites prejudice or any kind of disc rimination, as well as hatred or illicit activities;
    4. Threaten, coercion, physical or moral constraint directed to other users;
    5. Violation of third parties' rights;
    6. Violation of third parties' confidentiality and privacy rights;
    7. Actions that cause or enable contamination or harm Multiplan’s equipment, its enterprises’ and/or third parties' equipment, including through virus, Trojans, malware, worm, bot, backdoor, spyware, rootkit or any other devices that may be created;
    8. Any acts that may, directly or indirectly, in full or in part, cause losses to Multiplan, its enterprises, any user and/or third parties; and
    9. Use any business name, trademark, domain name, slogan or advertisement expression, or any distinctive sign or intellectual property asset owned by Multiplan and/or its enterprises.
  5. LIABILITIES: The user is solely liable for:
    1. Any and all of his/her acts or failures to act while accessing the Internet, the website and/or an application;
    2. Any and all content uploaded, submitted and/or transmitted by him/her to the website and/or application; and
    3. The repair of any and all, direct or indirect, damages caused to Multiplan and/or its enterprises, under any title, to another user, and also to any third party, as a result of the non-compliance with the provisions of these Terms of Use and Privacy Policy or any other act practiced while accessing the Internet, the website and/or application.
    1. In no event Multiplan and its enterprises shall be liable for:
      1. Any act or failure to act and/or damage caused by the user deriving from the access to the website and/or application;
      2. The improper use of the website and/or application by any user and/or for the content that is uploaded, submitted or transmitted to the the website and/or application by users;
      3. Failures, technical impossibilities or system downtime; and
      4. The transmission to user's or third parties' equipment of virus, Trojans, malware, worm, bot, backdoor, spyware, rootkit or any other devices that may be created, as a result of user's browsing in the Internet.
    2. User declares to be aware that any and all content submitted and/or transmitted to the website and/or application by any user does not represent, in any way, the opinion or views of Multiplan or its enterprises.
    3. In case user breaches any provision of these Terms of Use and Privacy Policy or any legal provision, Multiplan and/or its enterprises may, on their own or on behalf of third parties, at any time, remove user's account and/or take any other measures they deem necessary for the fulfillment of these Terms of Use and Privacy Policy and for the good operation of the website and/or application, without prejudice to other remedies. This measure may be taken at Multiplan's sole criteria, regardless of previous or later warning or notice to any user or third party, by any mean or form, without prejudice to the filing of the applicable legal remedies, suspending or restricting the access to the website and/or application.
  6. INTELECTUAL PROPERTY
    1. Multiplan and its enterprises own:
      1. any and all software, application or function employed by Multiplan or its enterprises in relation to the website and/or application;
      2. the visual identity of the website and/or application (including the graphic-visual art project of any of its websites);
      3. business name, trademark, domain name, slogan or advertisement expression or any distinctive sign owned by them, that has been inserted in the the website and/or application; and
      4. any and all content created and produced by Multiplan and/or by its enterprises, on their own or on behalf of third parties, which may not be used by users, by any mean or form, without previous authorization.
    2. In the events that the website and/or application allow the submission and/or transmission of content by user, the latter grants a non-remunerated, non-exclusive, irrevocable and irreversible authorization to Multiplan and its enterprises to use any and all intellectual rights (including copyrights and related rights) over any content submitted and/or transmitted by user to the website and/or application, by any mean or form, at their own criteria, with no restriction or limitation of any nature. User represents and warrants that the contents do not violate third parties' rights and that he/she has obtained all authorizations that may be required to enable the use of such contents by Multiplan and/or its enterprises.
  7. TOLERANCE: The tolerance in relation to the non-compliance of any provisions of these Terms of Use and Privacy Policy by any user will not represent a waiver of the right to require the compliance with such obligation, nor forgiveness, or amendment to the provisions hereunder.
  8. AMENDMENTS TO THE ACCESS AND TO THE TERMS OF USE AND PRIVACY POLICY: Multiplan and its enterprises may, at any time and at their sole criteria, regardless of any previous or later notice or warning to any user or third party:
    1. Suspend, cancel or discontinue the access to the website and/or application; and
    2. Remove, change and/or update, in full or in part, the website and/or application, as well as their respective content and/or the Terms of Use and Privacy Policy.
    1. Any amendment and/or update of these Terms of Use and Privacy Policy will become effective as of the date of their posting in the Website and/or Application and must be fully complied with by the Users.
  9. APPLICABLE LAW AND JURISDICTION: These Terms of Use and Privacy Policy are governed by the Laws of Brazil. Any disputes or controversies arising out of any actions practiced while users use the websites and/or applications, including in relation to the breach of these Terms of Use and Privacy Policy or the violation of Multiplan's, its enterprises', other users' and/or third parties' rights, intellectual property, confidentiality and personality rights, will be resolved by the Courts of the Capital of São Paulo.